Privacy Policy

Information We Collect

Personal Information

When you make a reservation or use our services, we may collect personal information including:

• Name, address, phone number, and email address
• Credit card and billing information
• Date of birth and government-issued identification
• Preferences for room type, dining, and other hotel services
• Special requests or accessibility needs

Automatically Collected Information

We may automatically collect certain information when you visit our website or use our services:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

How We Use Your Information

Lumin Forge Quilar Hotel uses your personal information for the following purposes:

• Processing and managing your reservations
• Providing hotel services including housekeeping, dining, spa, and concierge services
• Processing payments and maintaining billing records
• Communicating with you about your stay and services
• Improving our services and customer experience
• Marketing communications (with your consent)
• Compliance with legal obligations and safety requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in hotel operations
• Legal Requirements: When required by law or to protect our rights and property
• Business Partners: With your consent for joint marketing or promotional activities
• Emergency Situations: To protect the safety of guests, staff, or the public

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security audits and updates
• Staff training on data protection practices
• PCI DSS compliance for payment card information

Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• File a complaint with the Office of the Privacy Commissioner of Canada

Cookies and Website Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Typically:

• Guest registration information: 7 years
• Financial records: 7 years
• Marketing preferences: Until you opt-out
• Website analytics: 2 years

Children's Privacy

Lumin Forge Quilar Hotel does not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have collected information from a child, please contact us immediately.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice

Last Updated: December 2024